Your Private Driver: Hey Tom, Waze Sucks.

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One of the opportunities that driving around all day gives me is the chance to use navigation apps far more than the average person. Between Waze and Google Maps, these apps are collecting something like 300 miles every day from my driving exploits. So, I think I’m somewhat qualified to give the opinion that Waze sucks and no one should use it anymore. DTNS Founder Tom Merritt on the other hand is a proud Waze advocate however, and I tried once (and failed) to convince him once of the superiority of Google Maps. Yes, even in the Los Angeles area, which is Waze’s largest market by far (for good reason), the revered navigation app is simply not the best at what it does.

This time, I make my case again, along with some data and pretty pictures to assist me.

Proof that I use Waze a lot
The crown says I’m legit. The angry face says L.A. traffic is annoying.

It’s hard to argue against Google Maps being the superior app in general for navigation. Lane guidance, offline mode, and the ability to easily select multiple routes on the fly are all great features that are far more useful for keeping you from getting lost than Waze’s alerts about cars on the side of the road. Waze, however, was never designed to be a navigation app; it was designed to be a traffic-busting app. While Google Maps also has the ability to find the fastest route through rush-hour traffic, it’s a feature that seems to be all but forgotten in the presence of the mighty Waze.

For one thing, everyone in Los Angeles swears that Waze gets them through traffic faster. It could be from word of mouth, it could be from name recognition, or it could be that Waze actually always says it’ll get you there faster than the competition. Seriously, every time. Even when Google Maps and Waze have chosen identical routes to a destination, Waze says that it’s faster. How does that one work?

Waze screenshot of my drive homeGoogle Maps screenshot of my drive home

Above, you can see two screenshots showing my drive home from Santa Monica during the afternoon rush hour (yes, it’s that bad). What you may not have noticed is that both apps are giving me the exact same route. And yet, somehow Waze is claiming it’ll get me there nine minutes faster. I don’t really see how that’s possible; I’d have to go uncomfortably far over the speed limit to shave off a whole nine minutes from this trip, and speeding is nearly impossible in rush hour congestion anyway.

As it turns out, I’m not the only person who’s noticed this little discrepancy. Lynn Walford earlier this year took some data points comparing ETA times in Waze and Google Maps, and found that Google’s less appealing numbers were actually more accurate the vast majority of the time. CNBC did a similar unscientific test around the 4th-of-July weekend and came to a similar conclusion regarding ETAs (Apple Maps was also included in this comparison).

Another feature which in my mind elevates Google Maps’ status an actual traffic-busting option is the ability to select from multiple alternate routes on the fly. Waze only offers this option from a Routes screen that’s in a less-than-convenient location, though it will eventually recalculate its One True Path if you take a wrong turn. Google Maps on the other hand allows a driver to easily make decisions based on traffic conditions that haven’t been updated yet, or to avoid traffic jams created by Waze (seriously, that’s a thing in L.A.). Some examples below:

screenshot_20160920-073830 screenshot_20160913-091930screenshot_20160913-090004 screenshot_20160912-110052

In light of all this new evidence, you may be wondering why everyone isn’t hastily deleting Waze from their mobile devices this very moment. Well, Waze is a different kind of app, and it has its benefits. First of all its driving instructions are a lot easier to understand since the street names and and exits are all written by human editors, not automatically generated. Google Maps sometimes references freeways and exits by names that only exist on maps instead of actually on the road; I doubt many SoCal residents have any idea where Highway 19 is, for example.

Another one of Waze’s killer features is the ability to send your ETA. With one tap you can send it to any of your friends who also use Waze, but with a few more taps you can also send your ETA to anyone else using email, SMS, Facebook Messenger, Hangouts, iMessage, or just about any chat program in existence. The message even includes a link to a private webpage where you can view the sender’s drive in progress. This is an amazing feature for letting my wife know when I’ll be home for dinner, and was the primary reason I used Waze until very recently. Google Maps has been rumored to be adding this functionality into its app soon, but in the meantime I’ve resorted to using the third-party alternative SendETA. (Hey look, it’s a bonus Pick of the Day™!)

Thirdly, there’s a gamification aspect of Waze. There are points to earn, leaderboards to climb, and ranks and avatars to unlock if you report enough of those cars stopped on the shoulder or traffic jams. There’s even virtual candy to collect if you’re willing to take a certain route. It’s a way to make rush hour driving a little bit of fun for those willing to pay attention. Also, if you’re watching for road hazards you’re probably not doing something else dumb like texting… though I guess reporting that Highway Patrol vehicle on the shoulder could be equally distracting.

It may come down to personal preference at the end of the day regardless of how much information I present here. Waze is one of those apps that everyone knows about and almost everyone uses. It’s hard to dethrone that level of mindshare (right, Uber?), especially when you’re coming to the dance with a non-catchy name like Google Maps Navigation. I know I’m going to get at least one person daily bringing up Waze and insisting that it’s faster and that I should do what it says. I’ll drop some knowledge on them, but I’m only one man in a sea of ten million rush-hour commuters.

But you, dear reader, and you, dear founder, are now part of the enlightened ones. Use Waze if you’d like, but know that while it was the first name in anti-traffic navigation, it is no longer the last.

Sekani Wright is an experienced Uber/Lyft driver working in the Los Angeles metropolitan area. If you have any questions you would like answered for this column, you can contact him at djsekani at gmail dot com, or on twitter and reddit at the username djsekani. Have a safe trip!

11 thoughts on “Your Private Driver: Hey Tom, Waze Sucks.

  1. While I respect Sekani’s well-reasoned defense of Google Maps, and I’m sure he’s right and I’m wrong, I continue to prefer Waze for these reasons.

    1. In my experience (not based on purported estimates) Waze has picked better routes that get me where I’m going faster than the routes Google Maps has picked for me. This is of course subject to random chance. Maybe I just get unlucky with Google Maps.

    2. Waze has several times automatically adjusted my route on the way and very obviously saved me time that would have otherwise left me stuck. I’ve heard Google Maps has the capability of doing this too but I’ve never been lucky enough to see it happen in real life.

    If you’re a professional driver like Sekani, a lot of the features of Google Maps that he praises are going to WELL counterbalance these two things. But these two points and the one Sekani mentioned about ease of instruction (knowing the right street names etc.) are the reasons that I stubbornly stick with Waze.

  2. I will quickly chime in and say if you are travelling to the Caribbean, particularly in my country of Trinidad and Tobago and plan to do some driving around, I would advise you to use Waze rather than Google Maps, because the latter just doesn’t have all the available road info and routes. There is also a really strong community here who provide updates on every little thing on the road (its our nature) So in short , a quick travel tip, you may want to keep Waze handy.

  3. Hi DTNS friends. Lyft & uber driver here also… SouthFlorida. But long before i began driving with both companies, I was an early Waze user from BOL days where I first heard about the once great app. The original poster of this post wrapped up many of my feelings about Waze (with pics & facts) for the last two years, about the time I’ve decreased my reliance on it. Even when the rider app of Lyft and uber try to force it upon me, I opt for the built in uber nav which works just fine for their service, or with Lyft, I export to Apple Maps, which I find way better in usability compared to Google Maps, especially when driving at nights where house and building numbers are hard to see or nonexistent, Apple maps tells which side of the street my destination is, as oppose to google maps which just says, “you have arrived”.
    When pushy riders tell me about using Waze, I kindly mention to them Waze does not work for my needs. If they insist, I offer to end the ride at my expense. Waze is no longer the great app it once was, but lots of noobs just discovered it and it’s the greatest thing to them… now that Apple maps have avoid toll road, multiple route options, and rerouting to save time if accident or traffic is ahead… Waze is only taking up precious space on my device because of the levels and points I’ve accumulated over time. lol. But even the games is not compelling or worth any value any more. Oh yeah… And uber sucks too, but once again, I might be two years too early on this sentiment too. 🙂 Lyft is way better plus the Lyft app plays nice with my phone and other apps… as oppose to uber non standard app for drivers that reeks havoc or my audio, constant crashes or even failure to launch and decreases the pleasure and usability of my phone. Arrrggg @ uber partner drive app.

    1. Just wanted to let you know that Google Maps actually does tell you what side of the street your destination is on, either through voice prompts or the pointer icon being on the left or right side of the road icon.

  4. I wonder if this is a geography issue. In the area I live Waze has been a better choice. Both in picking the route to take during morning commute, in changing routes when dynamic situations occur (including major pot hole problems) and in not getting confused by through streets that suddenly are not.

    As for the ETA’s: definitely not my experience. In fact, I play a game of beating the Waze ETA which I win about 20% of the time (depends on traffic lights).

    hmm, I also only use it for point-to-point driving. Maybe that has something to do with the OP’s issues as well?

  5. Hear hear! I hate Waze too. At least here in Sydney, Waze tries too hard. There’s no faster way most of the time, and winding me through back streets onto streets that are impossible to turn into against traffic, is a pain.

    I’ve actually switched to Apple Maps purely for driving. The turn by turn is powered by Tomtom in Australia, and it’s fantastic. Also much simpler interface so easier to read while driving.

  6. I’m not a waze expert so I can’t show a lot of we’ll documented screenshots. However I can’t have waze open for more than 3 min before it goes to some completely unhelpful blue screen with no map and no instructions on how to get back to the maps.

    The blue mapless screens are as helpful as Microsoft’s old blue screen of death explaining the you have an unhandled exception at some hexadecimal address.

  7. I tried using waze in the DC area but I find it takes 5 to 10 minutes to show traffic reports. The other day it sent me into an hour long backup. It’s a waste of space on my phone.

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